Privacy policy

At LibertyCozycloth , we recognize the importance of protecting your personal information and are committed to upholding the highest standards of confidentiality, integrity, and security. This Privacy Policy outlines how we collect, use, store, and share your data when you access or use our website (www.LibertyCozycloth.com) or services. By visiting our website or using our services, you acknowledge that you have read, understood, and agree to the practices described herein, including our collection, use, processing, disclosure, and transfer of your personal data as outlined below.

1. Our Commitment to Security & Privacy

  • Your Trust, Our Priority: We treat your trust as our most valuable asset. We aim to give you as much control as possible over your personal information while ensuring we can deliver our services effectively. Note that certain features of our website may require you to provide basic personal information—without this, you may not be able to access or use those specific features.
  • Data Protection Standards: We maintain robust practices to safeguard the confidentiality, integrity, and security of your personal information, and we regularly review and enhance these measures to address evolving risks.

2. Information We Collect

We collect information in two primary ways: information you voluntarily provide, and information automatically gathered when you interact with our website.

2.1 Information You Voluntarily Provide

This includes any data you actively share with us, either through our website (e.g., during account registration, checkout, or form submission) or via other channels (e.g., email, customer support). This information is stored on our secure servers and may include:


  • Personal identifiers: Full name, email address, website user account login ID and password, mobile/landline phone numbers, gender, date of birth (DOB), physical address, and gift messages (if applicable).
  • Proof of purchase or order-related details: Order numbers, invoice information, or other transaction records.


Important Exclusions: We do not store credit card, debit card, or net-banking details on our servers. These payment-related data are processed through secure, third-party payment gateways (in compliance with industry standards) and are not retained by LibertyCozycloth.


Your Choice to Disclose: You may opt not to provide certain non-essential information, but this may limit your ability to use key features (e.g., placing orders, creating an account, or accessing personalized services).

2.2 Automatically Collected Information

We receive and store non-identifiable or semi-identifiable data whenever you interact with our website, primarily for diagnostic, analytical, and service improvement purposes. This includes:


  • Server Logs: We log your activity (e.g., pages visited, time spent on the site, or error messages) to optimize performance and troubleshoot issues. The only personal information included in these logs is your device’s IP address (used to identify your general location and ensure service compatibility).
  • Cookies: Small text files placed on your device to enhance your experience (see Section 8: Cookie Policy for full details).

3. How We Use Your Information

We use your personal information only for legitimate, business-related purposes, including:


  1. Fulfilling Your Requests: Processing orders, delivering products, responding to customer support inquiries, or honoring return/refund requests.
  2. Personalizing Your Experience: Customizing product recommendations, transaction history, or communication to match your preferences.
  3. Communicating with You: Sending order updates, service notifications, or important policy changes (we do not send unsolicited marketing communications without your consent).
  4. Business Operations: Improving our website, services, or product offerings; conducting internal analytics; or ensuring compliance with legal obligations.
  5. Sharing (as Permitted): Disclosing data to trusted third parties (e.g., service providers) to fulfill your orders or deliver services (see Section 5 for details).


Updating Your Information: You may review, add, or update your personal information by contacting us at support@LibertyCozycloth.com. We retain copies of prior versions of your data for record-keeping and compliance purposes.

4. Retention of Your Information

We retain your personal data only for as long as:


  • It is necessary to fulfill the purposes outlined in this Privacy Policy (e.g., until your order is completed, or your account is active).
  • A longer retention period is required or permitted by law (e.g., tax records, transaction histories, or legal disputes).


Once retention is no longer necessary, we securely delete or anonymize your data to prevent unauthorized access.

5. Sharing Your Information

We do not sell or rent your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances:

5.1 Trusted Third-Party Service Providers

We share information with third parties who assist us in delivering services to you. These include:


  • Affiliates or Partners: Companies within our network that help process orders, manage inventory, or provide technical support.
  • Logistics Providers: Courier companies or shipping partners tasked with delivering your orders to your specified address.
  • Payment Gateways: Secure, third-party platforms that process payment transactions (as noted in Section 2.1, we do not store payment details ourselves).


Protection Measures: When sharing data with these third parties, we:


  • Enter into contractual agreements requiring them to maintain the same level of data protection as LibertyCozycloth..
  • Restrict their use of your information to only the purposes for which it was shared.
  • Ensure compliance with applicable data protection laws (e.g., requiring them to avoid further disclosure of your data without authorization).

5.2 Business Transfers

In the event of a business transaction (e.g., merger, acquisition, or sale of assets), customer information may be transferred as part of the business assets. We will ensure the acquiring party adheres to the terms of this Privacy Policy and maintains the security of your data. By using our services, you consent to such transfers.

5.3 Legal Compliance & Safety

We may disclose your information if required by law (e.g., in response to a valid court order, subpoena, or request from a government agency) or to protect:


  • The rights, property, or safety of LibertyCozycloth, our users, or third parties.
  • Against fraud, unauthorized access, or other illegal activities (e.g., sharing data with anti-fraud organizations).

5.4 International Data Transfers

Your personal data may be transferred, stored, or processed outside the United States (e.g., to our service providers or servers located in other regions). By using our services, you consent to these international transfers, provided they comply with applicable data protection laws.

6. Security of Your Information

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:


  • Encryption: We use Secure Sockets Layer (SSL) software to encrypt data transmitted during payment processing or sensitive form submissions.
  • Access Controls: Only authorized employees or contractors (with a “need-to-know” basis) can access your personal information. These individuals are bound by confidentiality obligations and may face disciplinary action (including termination or criminal prosecution) for non-compliance.
  • Secure Storage: Your data is stored on secured servers with physical and technical safeguards (e.g., password protection, firewalls, and regular security audits).
  • No Sale of Data: We never sell or rent your personal information to third parties for any reason, except as required by law or with your explicit consent.


Your Role in Security: To further protect your data, we recommend:


  • Keeping your account password confidential and unique.
  • Signing off from your account when using shared devices.
  • Updating your contact information promptly to ensure you receive security-related notifications.

7. Email Communications

To improve the relevance of our emails, we may request confirmation when you open an email from us (if your device or email client supports this feature). This helps us understand which communications are useful to you and reduces the number of unnecessary messages.

8. Cookie Policy

Cookies are small text files placed on your mobile device or computer to enhance your experience on www.LibertyCozy.com. We use cookies for the following purposes:


  • Storing your preferences (e.g., language or region settings).
  • Tracking user trends to improve our website and services.
  • Enabling features like persistent login or personalized content.


Your Cookie Choices: You can manage or disable cookies through your browser settings (e.g., Chrome, Firefox, Safari). Disabling cookies may limit your ability to use certain features of our website (e.g., staying logged in or accessing personalized recommendations).


Third-Party Cookies: When we use third-party providers (e.g., Google Analytics for traffic measurement) to host or serve content, we may share a common identifier (e.g., AMP Client IDs) with these providers to ensure accurate analytics. This is done solely for measuring website performance and does not involve sharing your personal information.

9. National Do Not Call (NDNC) Policy

By using our website or registering an account at www.libertycozycloth.com, you authorize us to contact you via email, phone call, or SMS for the following purposes:


  • Providing service updates (e.g., order confirmations, delivery alerts).
  • Sharing product information or promotional offers (from LibertyCozycloth or our associated third parties).
  • Assisting with account-related inquiries.


DNC/DND Exemption: Even if you are registered under a Do Not Disturb (DND), Do Not Call (DNC), or National Customer Preference Register (NCPR) service, you still authorize us to contact you for the above purposes for 365 days from the date of your registration with LibertyCozycloth.

10. Conditions of Use, Notices, and Revisions

  • Applicable Law: Your visit to our website and any disputes related to privacy are governed by this Privacy Policy, our Terms and Conditions of Use, and the laws of the United States and Hong Kong.
  • Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The most current version will always be posted on our website. We may send periodic reminders of policy changes via email (unless you have opted out of non-essential communications), but we recommend checking our website regularly for updates.
  • Dispute Resolution: If you have concerns about privacy, please contact us at support@LibertyCozycloth.com with a detailed description of your issue. We will make every effort to resolve it promptly.

11. Grievance Officer

For queries, complaints, or issues related to this Privacy Policy, please contact our dedicated team at:
Email: support@LibertyCozycloth.com
We will acknowledge your inquiry within a reasonable timeframe and work to resolve it in compliance with applicable laws.

12. Scope of This Policy

This Privacy Policy applies only to LibertyCozycloth treatment of personal information collected through our website or services. It does not apply to the practices of:


  • Companies that LibertyCozycloth does not own or control (e.g., third-party payment gateways, courier services).
  • Individuals that LibertyCozycloth does not employ or manage (e.g., other users of our website).